Financial Resources
COVID-19 will have financial implications for UCSF. The situation for UCSF is fluid, and guidance will be updated and expanded as the situation continues to evolve. The Office of Budget and Resource Management has compiled the following resources:
Telecommuting Resources
Information Technology Services
IT has compiled a Remote Work Resources guide, including available tools, tips, and help contact.
ALERT: IT is experiencing very high volumes of VPN traffic as a result of increased remote workers. While VPN is convenient, it is also a limited resource and not required for many remote user scenarios. Please read carefully the remote user scenarios and utilize the remote access tools that most closely match your needs. This will preserve network resources so we can support UCSF's COVID-19 response.
How to Use Zoom and Avoid Access Issues
ALERT: IT is getting increasing reports of customers getting a busy signal or no connection when dialing into Zoom meetings from their phones. This is due to very high utilization at Zoom. To avoid disruptions to your Zoom meetings try these tips:
When using your desktop or laptop to join a Zoom meeting:
- In your meeting invitation, click the URL / link to the Zoom meeting
- A dialog box will appear and in small print at the top of the box you’ll see “Phone Call” and “Computer Audio”; select “Computer Audio”
- Then click “Join with Computer Audio”
If your computer doesn’t have speakers and/or a microphone:
- Use the Zoom App on your smartphone from the App Store or Google Play Store.
- First time use » click Sign In » select SSO » enter ucsf.zoom.us » complete your login with MyAccess
- Open the Zoom App and enter the zoom meeting number
- Select “Call Using Internet Audio”
If you must use a dial-in number:
- Call in to meetings early, not on the hour or half hour.
- From the list of numbers provided, dial-into the number lowest on the list first.
How to Secure Your Zoom Calls
There are reports of increased attempts to interrupt Zoom meetings for nefarious purposes. IT has compiled recommendations to increase the privacy of your Zoom meetings. Also, UCSF IT is in direct contact with Zoom regarding reported privacy and security issues so we have solid facts and can take informed action. We are deploying the latest software updates and reviewing our enterprise Zoom settings to ensure we continue to provide a HIPAA compliant service that is highly usable.
Learn more about how to secure Zoom calls.
Ergonomics When Working From Home
The Office of Environment, Health & Safety has compiled tips to stay healthy and safe while using a computer remotely.