Policy on Visitors to UCSF Facilities

Updated April 30, 2020

Our priority is to ensure the health and safety of the UCSF community, including patients and visitors.

The following guidance is effective through May 31, 2020, and will be updated as conditions change.

During the current COVID-19 outbreak, ensuring health and safety requires the implementation of special precautions and policies affecting visitors to UCSF Health and UCSF Dental Center facilities, as well as campus facilities.

While enacting this policy, members of the UCSF community are reminded to be courteous and respectful of all people so as not to stigmatize or discriminate against any groups.

UCSF Health and UCSF Dental Center Facilities

Effective immediately, all visits to UCSF Health and UCSF Dental Center facilities that are unrelated to the health care of an individual are indefinitely postponed until further notice. This includes both domestic and international visitors.

Under the authority of City and County of San Francisco Health Officer Order No. C19-06, UCSF Health is restricting visitors from the following facilities:

  • Helen Diller Family Medical Center at Parnassus Heights
  • UCSF Medical Center at Mission Bay and Mount Zion
  • Langley Porter Psychiatric Hospital and Clinics
  • UCSF Benioff Children's Hospital San Francisco

Additional Visitor Information:

  • Patients and their loved ones must designate a single individual who will be the point of contact for all information and conversations with the care team.
  • The designated point of contact will be responsible for sharing information with other family members or loved ones that should have this information.
  • The designated point of contact will hear from a member of the care team at least once a day for regular updates, or more frequently if there are significant changes in the condition of the patient or their care.
  • Some exceptions may apply as determined by the caregiving team.

What is the purpose of a visitor restriction?

The virus that causes COVID-19 is easily transmitted, especially in group settings, and it is essential that the spread of the virus be slowed to protect the ability of public and private health care providers to handle the influx of new patients and safeguard public health and safety. Because of the risk of the rapid spread of the virus, and the need to protect all members of the community, especially including patients and health care providers, this Order restricts Visitors and Non-Essential personnel from all hospitals within the City and County of San Francisco.

How is UCSF available to help you?

The Department of Social Work will be available to support visitors’ efforts to observe this limitation. Resources for local lodging and transportation are can be found at our Campus Life Services page. If you require additional assistance to coordinate support outside of the hospital to facilitate the visitor limitation, please contact the Department of Social Work as soon as you are able. Social Work services for adult patients can be accessed by calling the Department of Social Work main line at (415) 353-1504 between the hours of 9 a.m. and 11 p.m.

UCSF Campus Facilities

All non-essential visits to UCSF campus facilities are prohibited until further notice. Those who have authorization to be on campus must comply with UCSF's social distancing and face covering protocols.

Approval Process for Essential Visits

To be considered essential, visits must not be able to be postponed and must be necessary to:

  • Preserve the safety of a patient or research subject; or
  • Preserve the results of a research activity; or
  • Meet a graduation requirement for students/trainees.

All persons and groups who wish to have their visit to UCSF designated “essential” must obtain advance written approval as follows:

  1. Request must first be reviewed and approved by the dean or leader in one of the following offices, depending on the visitor(s)’ host: Chancellor (for staff in the University Development and Alumni Relations, Office of Communications, Office of Community & Government Relations, Diversity and Outreach, Legal Affairs, Science Policy & Strategy, and Chief Ethics and Compliance Officer offices); Executive Vice Chancellor & Provost; Deans; UCSF Health CEO; or Senior Vice Chancellor Finance & Administration.
  2. Request must then be reviewed and approved by the UCSF Emergency Operations Center (EOC) Director for campus visits and for all UCSF Health facilities must be approved by the Hospital Command Center (HCC) Director and the EOC Director via a request sent to [email protected].
  3. Request must receive final approval from the Chancellor in writing. Approval must be granted in time to allow for any agency-mandated precautions prior to arrival at UCSF.

All visitors are expected to adhere to CDC personal hygiene practices, including minimizing direct physical contact and increasing physical space between personnel.

Visitors who are sick or showing symptoms of flu-like illnesses are asked to stay away from campus and will be turned away upon arrival.