Emotional Health & Wellbeing Resources

UCSF is committed to supporting the wellbeing of you and your family during our response to COVID-19. We want to acknowledge the stress, fear, anxiety and other complex emotions that come with the work we do to care for our community amidst an unprecedented situation. This page has been built to support the emotional health and wellbeing needs of UCSF team members.

Together, This is Possible
 

Despite the challenges over the past weeks, there have been bright spots — moments of goodness, inspirational work and an outpouring of support that you may not always see.

 


 

Quick Links:   Request Assistance  |  Other Support Resources  |  Isolation  |  Family Care  |  Providing Patient Care  |  Discrimination  |  Crisis Resources  |  UCSF Programs

 

I work or am a student at UCSF and I’d like to talk to someone who can help.

Professional Assistance

UCSF has designed Cope: A UCSF Coping and Resilience Program for UCSF faculty, staff and learners across campuses to provide additional support to our valued colleagues who are experiencing anxiety, stress and distress related to the COVID-19 pandemic and its impact on their work and family life.

After completing a brief online screening, you will receive information about web-based resilience self-tools which include online resources, self-care apps and webinars.

If you request clinical services with a mental health provider through the tool, you will be provided information on how to schedule an appointment for further assessment and treatment with a UCSF Langley Porter specialist or directed to web-based information on how to access a non-UCSF provider if you would prefer. If you would like help with substance use, you will be connected with Bright Heart Health, which is a telehealth treatment program not affiliated with UCSF.

Go to https://tiny.ucsf.edu/cope or text COPE to 839-73.

To complete the screening tool, go to https://tiny.ucsf.edu/cope or text COPE to 839-73.

If you are a UCSF faculty, staff, resident, postdoc or clinical fellow and are seeking professional assistance from a licensed psychologists and postdoctoral trainees then you can access Faculty and Staff Assistance Program (FSAP) at (415) 476-8279.

Student Health and Counseling Services (SHCS) provides mental health support to registered students and consultation with faculty and staff concerned about student well-being. For after-hours support, including evenings and weekends, please call 415-476-1281 (option 2) to speak with a mental health clinician. 

Peer Support (UCSF Health)

The Caring for the Caregiver: Peer Support Program, in partnership with the Department of PsychiatryFaculty and Staff Assistance ProgramSpiritual Care Services, and UCSF Health volunteers from across the system, supports UCSF Health team members when patient care is stressful through both one-on-one and team support. All conversations are confidential.

Request help from the Caring for the Caregiver Team »

Spiritual Care Services provide support to patients, families, and UCSF team members and are on call 24/7. Parnassus/Mount Zion: Call them at (628) 248-9664 (Voalte). Mission Bay: Call them at (415) 476-9720 (Voalte).

I work at Zuckerberg San Francisco General

ZSFG DPH employees have access to one-on-one support services, including 24/7 professional assistance through EAP at 415-554-0610.

Receive support and connection to resources through a 20-30 minute phone call for DPH employees on the COVID-19 front lines. Send a request to [email protected]

All ZSFG employees have access to non-emergency, 24/7 support through the Mental Health Association of SF Warm Line at 1-855-845-7415 or chat with them online.

Reach the Chaplain Services through the Spiritual Care Warm Line at 415-874-5317 (daily 6AM-11AM and 5PM-9PM) or through the Spiritual Care Re-centering Line at *68154 (628-206-8154).

I work at UCSF and I would like to explore other support resources for coping during the pandemic.

The UCSF Department of Psychiatry’s COVID-19 mental health support website also has a variety of tools and resources to help. They're also holding a series of webinars featuring mental health and emotional wellness experts showing how health care providers can reduce personal stress during the COVID-19 outbreak.

Useful Wellness and Mental Health Apps

Articles tell us what to do, but apps help lead us and remind us to practice self-care every day. See suggested apps »

Emotional Well-Being and Coping During COVID-19

These are unprecedented times. We need to work extra hard to manage our emotions well. See wellness tips »

Seeking Help: Resources for Clinical Anxiety and Mental Health Issues

Overwhelming anxiety right now is understandable during this uncertain time. We are all nervous about what this pandemic means for our present and future. See available resources »

Maintaining Wellness for Older Adults and Caregivers

Life as we know it has changed, and will continue to do so for the next weeks or months. See tips for older adults and caregivers »

Practical Resources for Low-Income and Other Groups

With disruptions to work and school, there are a number of great unmet needs for low-income families. See available resources »

Learning and Organizational Development has also developed relevant and accessible videos, podcasts, and articles to help you build resiliency during this challenging time. Explore the collection » 

Join one of a number of online stress reduction courses, including Mindful Meditations guided by our Spiritual Care Services team daily Monday through Friday at Noon.

I’m feeling isolated and lonely.

Join one of a number of online stress reduction courses, including Mindful Meditations guided by our Spiritual Care Services team daily Monday to Friday at 12 noon.

Show your appreciation with UCSF Recognize.

Continue to recognize stories and individuals from UCSF Health staff who are doing inspiring work at the hospitals and in our community during the COVID-19 pandemic by sending an email to Jessica Bernstein-Wax with "Staff Nomination" in the subject.

I’m looking for ways to help my family.

Children may differ in how much they’ve heard about COVID-19 and how they think it may affect themselves or their family. See tips for maintaining family wellness »

For emergency child care resources for on-site essential employees, visit the Family Services website.  

I’m looking for ways to support my patient’s emotional health.

The UCSF Department of Psychiatry has developed a COVID-19 mental health support website with a wide variety of mental health resources for UCSF patients and their families, including free access to apps that our faculty have done research on and have data showing clinical efficacy.

Social work clinicians are available to provide psychological, social, and emotional support services, including trauma-informed care and crisis intervention, to patients, families, and caregivers. To access services, please call the main office at (415) 353-1504 to be directed to the appropriate social worker.

The Psychiatry Consultation-Liaison Service is available to provide psychiatric and psychological care to hospitalized adult patients. Page them at 415-443-1743.

There are a variety of print-ready fliers and posters covering COVID-19 prevention and screening basics.

VitalTalk offers a playbook on how to talk about some difficult topics related to COVID-19. 

I’m experiencing discrimination related to COVID-19.

Employees and learners who believe they are being treated unfairly, discriminated against or harassed based on a protected category, including their disability, medical condition, race or national origin, should contact the Office of the Prevention of Harassment and Discrimination at (415) 502-3400.

The American Academy of Child and Adolescent Psychiatry offers guidance on how to support communities that have been negatively impacted by stereotyping and xenophobia during the response to COVID-19.

I’m having an acute psychiatric crisis or know someone else who needs immediate help.

If you or someone on your team is in acute psychiatric crisis, call 911.

If you are having thoughts about harming yourself, you can call the San Francisco Suicide Prevention hotline at (415) 781-0500 and they can provide you with confidential emotional support. You can also chat online with the National Suicide Prevention Lifeline.

If you are co-quarantined with an abuser or are worried about having to self-isolate in a dangerous home situation, you can call the National Domestic Violence Hotline at (800) 799-7233 or reach out to them online.

For those with alcohol and addiction issues, you can find help in programs like Alcoholics Anonymous or Narcotics Anonymous. For confidential support from Alcoholics Anonymous, you can call their helpline at (415) 674-1821 or email them. To reach Narcotics Anonymous, call (415) 610-7294. Online meetings are also available at WEconnect Health Management and In The Rooms.

UCSF Programs

Caring for Caregiver: Peer Support Program

In collaboration with the Faculty and Staff Assistance Program (FSAP), Spiritual Care Services and the Department of Psychiatry, this program supports UCSF team members when patient care is stressful through both one-on-one and team support. Email Caring for Caregiver

Department of Social Work

Social work clinicians are available to provide psychological, social, and emotional support services, including trauma-informed care and crisis intervention, to patients, families, and caregivers. To access services, please call the main office at (415) 353-1504 to be directed to the appropriate social worker.

Ethics Consult Service

If care teams have an ethical question related to the care of an individual patient, they are welcome to seek the input of our on-call ethics consultant by calling the UCSF Medical Center Operator at (415) 476-1000.

Faculty and Staff Assistance Program (FSAP)

Provides support to faculty, staff, residents, postdocs and clinical fellows from licensed psychologists and postdoctoral trainees. Call them at (415) 476-8279.

Learning and Organization Development

Explore videos and drop-in office hours brought to you by Learning and Organization Development to support our people, leaders, and managers in supporting team resiliency during this challenging time. 

UCSF Office of the Ombuds

Provides individual coaching and consultation to help faculty, staff, students, and trainees explore options for addressing workplace conflict. While we are deferring our mediation, group facilitation, and training services during this time, we continue to provide confidential, informal, independent and impartial coaching and consultation services via Zoom or phone call. Please call (415) 502-9600 to schedule an appointment.

Palliative Care Services

Provides specialized medical care for patients who are seriously ill, offering expert symptom management, ensuring patients’ wishes for their medical care are both known and honored, and helping patients and their caregivers cope with serious illness. The palliative care consult service is also available to assist in the care of all UCSF inpatients. Call them at (415) 514-1966.

Psychiatry Consultation-Liaison Service

Provides psychiatric and psychological care for hospitalized patients with acute medical and psychiatric needs including assessment of emotional distress and changes in thinking, memory, behavior and perception. We also help clinicians best support their patients emotionally and provide brief psychotherapeutic interventions and medication treatment where indicated. The psychiatry consult service is on call 24/7 for all UCSF adult inpatients. Page them at 415-443-1743.

Spiritual Care Services

Provide support to patients, families, and UCSF team members and are on call 24/7. Parnassus/Mount Zion: Call them at (628) 248-9664 (Voalte). Mission Bay: Call them at (415) 476-9720 (Voalte).

Student Health and Counseling Services (SHCS)

Provides mental health support to registered students and consultation with faculty and staff concerned about student well-being. For after-hours support, including evenings and weekends, please call 415-476-1281 (option 2) to speak with a mental health clinician.