How UCSF Health is Prepared

At UCSF Health, we are working around the clock to make sure you receive the high-quality care you expect, while keeping everyone – our patients and health care workers – safe during this challenging situation.

Unified Response

Our teams are in daily contact with colleagues at other hospitals and across the University of California, and with city, county, and national health experts such as the San Francisco Department of Public Health (SFDPH) and the U.S. Centers for Disease Control and Prevention. Our top UCSF researchers are actively pursuing how to test for, prevent and treat this illness.

Trained and Prepared

We have experience caring for patients with infectious diseases, and use rigorous protocols and isolation rooms to prevent spreading illness. UCSF Health is among the first hospitals in the nation to care for patients with COVID-19, so we had an early start to prepare. We are working to secure additional protective equipment and ventilators.

Prioritizing Needs

We will continue to provide care for you, including emergency and hospital care, phone and video visits, and in-person visits when it’s urgent. We need to delay less urgent in-person visits, including some surgeries and procedures, so you may be contacted about rescheduling a procedure or converting an appointment to a video visit.

Call First, Please

We have streamlined the ways in which we see patients. UCSF Health patients are asked to call ahead to make an appointment or before scheduled appointments if they have fever or respiratory symptoms. We are converting scheduled visits to video visits, if appropriate. We also have set up a dedicated COVID-19 patient hotline for patients who think they might have the coronavirus. 

During a phone conversation, a triage nurse will determine the best way patients can get care. They may be referred to one of these options: an in-person visit at one of our respiratory screening clinics, the Emergency Department, a video visit, drive-up COVID-19 testing, or home isolation.

Technology

We’re using technology to keep you safe and streamline care. Many patients are using video visits and those with MyChart can use this online screening tool to screen for COVID-19 symptoms and know what actions to take next.

Entrance Screening and Restricting People

In accordance with the SFDPH, all visitors and personnel not involved in direct patient care or infrastructure maintenance are not allowed in our clinical facilities. We have implemented health screenings at the entrances of our facilities to screen for those who have a cough, fever or shortness of breath. Any visitor or employee with those symptoms isn't allowed to enter. In addition, we have tightened our visitor policy, suspending all routine visitation at our hospitals and clinics (with some exceptions) until the transmission of COVID-19 is no longer a threat. We are also making sure that our health care workers are not coming to work sick.

Making Room

We’re converting facilities to provide more safe, state-of-the-art care including a special floor for patients with COVID-19 with a dedicated team of providers. We set up acute screening units, temporary structures outside our emergency departments, and converted some outpatient clinics to be Respiratory Screening Clinics to rapidly identify and care for patients with respiratory problems. And we’re collaborating with the City of San Francisco and hospital colleagues to create more space for patients across San Francisco.

Our physicians, nurses and staff are here for you. We ask for your patience as we do everything possible to keep everyone safe and take care of the most vulnerable patients. If you have questions, please contact your provider's office or ask your care team.

Increased Testing Capabilities

In order to meet the increasing need for COVID-19 testing, UCSF has partnered with the Chan Zuckerberg Biohub to significantly ramp up testing for novel coronavirus.