Resources for Patients

Message From Our CEO

During this challenging time, our priority continues to be providing high-quality, compassionate care to UCSF Health patients while keeping everyone safe.

Frequently Asked Questions

We've answered some common questions about COVID-19, access to care at UCSF Health, and impacts to children, older adults, and certain health conditions.

Visitor Restrictions

In compliance with a citywide order, we are restricting visitors from all of our hospital and clinic facilities. Some exceptions may apply as determined by the caregiving team.

COVID-19 Patient Hotline

We have set up a dedicated COVID-19 hotline for our patients who are experiencing fever or respiratory symptoms. It's staffed 7 days a week.

Make An Appointment

To reduce person-to-person contact, we are expanding use of video visits, pre-appointment screening and rescheduling some non-urgent appointments.

How We Prepared

We have prepared for an increase of patients who need specialized care for COVID-19. It’s also meant some changes to how we normally operate.

 


Helpful Information

person rolling luggage through an airport

Travel During COVID-19

Peter Chin-Hong, MD, weighs in about what types of travel may be more or less safe during this unprecedented time, including flying, taking a road trip or going camping.

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woman wearing mask in a grocery store

Masks Protect You, Too

It’s likely that face masks, by blocking even some of the coronavirus-carrying droplets you inhale, can reduce your risk of falling seriously ill from COVID-19, according to Monica Gandhi, MD.

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sick child comforted by their mother

Why You Need a Flu Shot

Experts warn that this year's flu season, on top of the COVID-19 pandemic, could overburden the health care system, strain testing capacity, and increase the risk of catching both at once.

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Frequently Asked Questions

We've answered some common questions about COVID-19, access to care at UCSF Health, and impact to children, older adults, and certain health conditions. If you're undergoing COVID-19 testing or have tested positive for COVID-19, please refer to these FAQs.

 


Basic Facts

Getting Care

Prevention, Testing & Treatment

UCSF Health Preparations

 

Specific Populations or Health Conditions

For more information on how the coronavirus affects specific patient populations or health conditions, please refer to these frequently asked questions:

Have more questions or concerns? UCSF patients should contact their care provider directly, or call the COVID-19 hotline if you're experiencing symptoms.

 

Call the hotline

Go To UCSF MyChart