Resources for Patients

Message From Our CEO

During this challenging time, our priority continues to be providing high-quality, compassionate care to UCSF Health patients while keeping everyone safe.

Frequently Asked Questions

We've answered some common questions about COVID-19, access to care at UCSF Health, and impacts to children, older adults, and certain health conditions.

Visitor Restrictions

In compliance with a citywide order, we are restricting visitors from all of our hospital and clinic facilities. Some exceptions may apply as determined by the caregiving team.

COVID-19 Patient Hotline

We have set up a dedicated COVID-19 hotline for our patients who are experiencing fever or respiratory symptoms. It's staffed 7 days a week.

Make An Appointment

To reduce person-to-person contact, we are expanding use of video visits, pre-appointment screening and rescheduling some non-urgent appointments.

How We Prepared

We have prepared for an increase of patients who need specialized care for COVID-19. It’s also meant some changes to how we normally operate.


Frequently Asked Questions

We've answered some common questions about COVID-19, access to care at UCSF Health, and impact to children, older adults, and certain health conditions. If you're undergoing COVID-19 testing or have tested positive for COVID-19, please refer to these FAQs.


Basic Facts

Getting Care

What should I do if I think I have COVID-19?

Updated April 22, 2020

If you think you have been exposed to COVID-19 and develop a fever and symptoms such as cough or difficulty breathing, call your health care provider or our patient hotline at 415-514-7328. Please use the UCSF MyChart “Coronavirus & Flu Symptom Checker” before you call the hotline. If you are a patient of the UCSF Cancer Center, please contact that clinic for specific instructions prior to calling the UCSF coronavirus line.

If you are a UCSF Health patient and have symptoms of COVID-19, we are committed to helping you get tested within 48 hours.

In the meantime, if you feel sick, take the following precautions:

  • Avoid public areas, and stay away from others in your home. If you can use a separate bedroom and bathroom, do so.
  • Cover your mouth and nose when coughing or sneezing.
  • Wear a mask to cover your nose and mouth if you have cough and are around other people in your home or in public. Please do not wear a mask with a valve, as these masks allow droplet release and do not protect others who may be nearby.
  • Wash your hands after touching your face, before eating, after using the bathroom. If soap and water is not available, use hand sanitizer with >60% alcohol.
  • Avoid sharing personal household items.
  • Clean all high touch services every day such as counters, tabletops, doorknobs, phones, keyboards. Use a household cleaning spray or wipe according to label instructions.
  • Monitor your symptoms. If you feel your symptoms are worsening, contact your health care provider.

Watch a video that explains more.

If you have a medical emergency, call 911 and notify the dispatch personnel that you have or are being evaluated for COVID-19.

Prevention, Testing & Treatment

UCSF Health Preparations


Specific Populations or Health Conditions

For more information on how the coronavirus affects specific patient populations or health conditions, please refer to these frequently asked questions:

Have more questions or concerns? UCSF patients should contact their care provider directly, or call the COVID-19 hotline if you're experiencing symptoms.


Call the hotline

Go To UCSF MyChart

Helpful Information

microscopy of the coronavirus

Understanding the Basics

UCSF Health's Deborah Yokoe, MD, MPH, and Robert Kosnik, MD, address some common concerns about the coronavirus, including when to call a doctor and whether to wear a mask.

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large crowd of people

Why Social Distancing

Epidemiologists Jeff Martin, MD, MPH, and George Rutherford III, MD, explain why these public health measures are being taken and what each of us can do to slow the outbreak and help to save lives.

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young people hanging out in the park

Who's Really At Risk?

A common misconception spreading with COVID-19 is that it mainly affects the elderly while sparing younger people. Our experts take a closer look at the numbers and what they reveal about who’s actually getting sick.

Read More