Resources for Patients

Message From Our CEO

During this challenging time, our priority continues to be providing high-quality, compassionate care to UCSF Health patients while keeping everyone safe.

Frequently Asked Questions

We've answered some common questions about COVID-19, access to care at UCSF Health, and impacts to children, older adults, and certain health conditions.

Visitor Restrictions

In compliance with a citywide order, we are restricting visitors from all of our hospital and clinic facilities. Some exceptions may apply as determined by the caregiving team.

COVID-19 Patient Hotline

We have set up a dedicated COVID-19 hotline for our patients who are experiencing fever or respiratory symptoms. It's staffed 7 days a week.

Make An Appointment

To reduce person-to-person contact, we are expanding use of video visits, pre-appointment screening and rescheduling some non-urgent appointments.

How We Prepared

We have prepared for an increase of patients who need specialized care for COVID-19. It’s also meant some changes to how we normally operate.

 


Frequently Asked Questions

We've answered some common questions about COVID-19, access to care at UCSF Health, and impact to children, older adults, and certain health conditions. If you're undergoing COVID-19 testing or have tested positive for COVID-19, please refer to these FAQs.

 


Basic Facts

Getting Care

Prevention, Testing & Treatment

UCSF Health Preparations

 

Specific Populations or Health Conditions

For more information on how the coronavirus affects specific patient populations or health conditions, please refer to these frequently asked questions:

Have more questions or concerns? UCSF patients should contact their care provider directly, or call the COVID-19 hotline if you're experiencing symptoms.

 

Call the hotline

Go To UCSF MyChart


Helpful Information

microscopy of the coronavirus

Understanding the Basics

UCSF Health's Deborah Yokoe, MD, MPH, and Robert Kosnik, MD, address some common concerns about the coronavirus, including when to call a doctor and whether to wear a mask.

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large crowd of people

Why Social Distancing

Epidemiologists Jeff Martin, MD, MPH, and George Rutherford III, MD, explain why these public health measures are being taken and what each of us can do to slow the outbreak and help to save lives.

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young people hanging out in the park

Who's Really At Risk?

A common misconception spreading with COVID-19 is that it mainly affects the elderly while sparing younger people. Our experts take a closer look at the numbers and what they reveal about who’s actually getting sick.

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